Meet the Team
Meet the Service Crew at J&L Harley-Davidson
"This...breakdown was made so much easier with the help of the friendly and competent staff at J&L. We want everyone to know!" Pete & Kate from Minneapolis
| Jeff “Yogi” Entenman, Service Relations Manager Yogi received his mechanical training at American Motorcycle Institute in Daytona “a long time ago” as he puts it! Yogi has been a part of the family business since 1975. Yogi has completed the Harley-Davidson Motor Company PHD training which is comprised of two parts: PHD In-Dealership Training and Service Training classes. The topics range from basic servicing to engine rebuilding. Yogi’s hobbies include attending NASCAR races and watching sprint car racing in Knoxville, IA with his wife Laurie. He enjoys spoiling his 4 cats Ozzy, Norman (his favorite), Bailey and Dodger. (NOTE: His nickname stems from childhood and being lovable like Yogi Bear.) "You have one of the best if not the best dealership I have ever visited. Yogi, your service manager, was a big help to me. He was very busy when I stopped in, but yet he took the time to explain possible reasons for a concern that I had and that meant a lot to me. Keep up the great work and thanks for making me feel at home!" Mike from Marion |
| Dustin Palmer, Service Manager Dustin purchased his first motorcycle when he was 18. He went to MMI in Florida at 20 to become a technician. He has worked at J&L since 2005 as a technician, service writer and now the Service Manager. "Dustin was happy to help me and took the time needed to get my girl cleaned up and fixed so I could continue my journey home safely. Thank you for your inspiring customer service" Kim from Wisconsin |
| Ryan Miller, Technician Ryan is the mechanical type that you want around to help with any sort of project. Plus, he will add a touch of humor to the situation. Ryan has obtained his PHD certification and Harley-Davidson training in vehicle maintenance, Big Twin Powertrain, and HD® electrical systems. Ryan enjoys spending time with his family (wife and two children and two dogs) and watching football and Nascar. "Ryan got my Sportster back on the road quickly so I could keep riding to Virgina. Great Job!" Mike from Richmond |
| Chad Schaeffer, Technician Chad has a great interest in all things mechanical. He attended Iowa Lakes Community College and received degrees in motorcycle mechanics, marine and small engine and auto collision technology. Chad specializes in new bike set-up and accessorizing. Chad is a Certified Motorcycle Safety Foundation instructor and is a Rider’s Edge®-New Rider Course Coach at J&L Harley-Davidson. Chad rides a 2000 Super Glide® motorcycle and enjoys hunting, fishing and restoring old vehicles. "Chad helped me with a radio setting problem on my Ultra. He was very helpful even though I had purchased my bike from somewhere else. Thank you!" Ed from St. Paul |
| Eric Ward, Technician Originally from Watertown, SD, Eric traveled to MMI in Phoenix for his training, then returned home to South Dakota. His hobbies are hunting and fishing, which was a big part of why he came back. He is married and loves riding his 2002 Night Train® motorcycle. |
| Reis Park, Technician Ries is from Marion, South Dakota. He became part of the service team in June of 2010. He likes to work on older bikes, which is why he has a 1983 FXRS, a 1979 XLS, and a 1980 XLH that keep him busy in his free time. He also enjoys riding around on any dirt path where the weather is warm an sunny. |
| Dave Wright, Maintenance Dave currently lives in Sioux Falls, which he calls "the big city". He is very proud of his three children, including his son who is currently serving in Afghanistan. Dave also loves his second family, the crew at J&L, which he has been a part of for three years now. He rides a 2006 Police Special Road King and his motto is "Let the road talk to you and ride". |
| Dave Flipse, Service and Parts Manager, Glacial Lakes Harley-Davidson Dave is originally from Kalamazoo, MI. He's one of the newest team members at Glacial Lakes HD, but he's been around bikes for quite a while. He has two kids and enjoys fishing and hunting. When he's not hard at working fixing motorcycles, you can find him out riding his 91 FXR. If he could have any bike out there, it would be a 48 Panhead FLH or a 2010 FLHX. His best rides were in Arizona, Michigan, and everywhere in between! |
| Mitch Reidlinger, Service Technician, Glacial Lakes Harley-Davidson A new member of the Glacial Lakes team, Mitch is an outdoors-man. He enjoys hunting, fishing, and sport shooting, although you may also catch him building model cars or playing video games. He is from Sioux Falls and likes to ride anywhere with a good view. He currently rides, but dreams of having a 1947 Knucklehead. |
| Nic Compton, Service Technician, Glacial Lakes Harley-Davidson Nic is one of the newest members of the service crew. Originally from Midland, MI, Nic studied Harley-Davidson Motorcycles, both late and early models, at the Motorcycle Mechanics Institute in Phoenix, AZ. He loves to ride his 2004 FXSTBI Night Train whenever he has a chance. Nic enjoys hunting, fishing and camping when he is not working. |